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POLICIES

Return & Exchange Policy

At Mia Miel Clothing Co., we want you to love every piece you purchase. Because many of our items are produced in limited quantities, made specifically for our collections, or offered through preorder, we ask that you carefully review the following policies before placing your order.
INQUIRIES BEGIN HERE:
https://app.smartsheet.com/b/form/01a0d46aad837feeb99005711fb18643

Returns & Exchanges

All sales are considered final unless an item arrives damaged, defective, or with a manufacturing flaw.

We are unable to accept returns, exchanges, cancellations, or refunds for:

  • Incorrect sizing

  • Change of mind

  • Ordering the wrong size, style, or quantity

  • Duplicate orders

  • Preference regarding fit, color, or style

Detailed size charts are provided whenever applicable to help you select the best size before purchasing. Please review all product information carefully before completing your order.

Once an order has been placed, we cannot guarantee that changes or cancellations can be made.

Preorder Timelines

Estimated arrival dates and turnaround times provided for preorder items are estimates and may occasionally change due to production, shipping, customs, or circumstances outside of our control.

If a preorder item arrives 30 days or more beyond the originally anticipated timeframe, customers may request cancellation of the delayed item in exchange for Mia Miel store credit or a refund, at the owner's discretion.

Damaged, Defective, or Flawed Items

If you believe you have received an item with a manufacturing defect, damage, or flaw, you must submit a request through our Customer Service Request Form within 3–5 days of receipt.

Your request should include:

  • Your name

  • Order number

  • A description of the issue

  • Clear photographs showing the defect or damage

Items must remain unworn, unwashed, unused, and in their original condition with all tags attached while the claim is being reviewed.

Items that have been worn, washed, altered, stained, or otherwise used may not qualify for replacement, store credit, or refund.

Exchanges

When a defective or damaged item is approved, we will first attempt to replace the item with the same item and size when inventory is available.

If an identical replacement is unavailable, we may offer an alternative resolution, including store credit or a refund, depending on the circumstances.

Refunds

When a refund is approved, it will be issued to the original payment method.

Once returned merchandise has been received and inspected, approved refunds will generally be processed within 3–5 business days. Please allow additional time for your financial institution to post the refund to your account.

Original shipping charges are non-refundable unless the return is the result of an error by Mia Miel Clothing Co.

Final Sale & Limited-Release Items

Items marked Final Sale are not eligible for return, refund, exchange, or store credit unless they arrive damaged or defective.

Due to the limited nature of many Mia Miel collections, replacement inventory cannot always be guaranteed.

Customer Service & Order Inquiries

ALL customer service and order-related inquiries must be submitted through our Customer Service Request Form.

This includes:

  • Order change requests

  • Address changes

  • Shipping questions or updates

  • Damaged or defective item claims

  • Missing or incorrect item concerns

  • Questions regarding an existing order

  • Return, exchange, store credit, or refund requests

  • Any other order-related assistance


To ensure requests are properly documented, assigned, and handled in the order they are received, we are unable to process customer-service inquiries through Facebook comments, Facebook Messenger, Instagram messages, text messages, personal messages to team members, or other communication channels.

Submitting the Customer Service Request Form is required for your inquiry to enter our customer-service system.

https://app.smartsheet.com/b/form/01a0d46aad837feeb99005711fb18643

Please complete one form per issue and provide all requested information. Multiple submissions regarding the same issue may delay processing.

Our team will review submitted requests and respond within approximately 24–72 business hours.

Please note that submitting a request does not automatically guarantee that an order change, cancellation, return, exchange, credit, or refund can be accommodated. Requests are reviewed according to the policies outlined above.

We are incredibly grateful for every family who chooses to shop with Mia Miel Clothing Co. Your support allows our small business to continue creating unique, special pieces for your children.

Thank you for being part of the Mia Miel community. 💕